Refund policy

Last updated: August 2026

NEZI's 7-Day Defect Protection applies when an item arrives damaged, defective, or incorrect.

Eligible issues:
- The item arrived damaged or broken.
- The item is defective or does not function as described.
- The wrong item was sent.

To request help, contact support@nezi.us within 7 days of delivery. Include your order number and clear photos or video showing the issue.

We generally cannot accept returns or refunds for change of mind, an incorrect size or color selected by the customer, or minor appearance differences caused by screen settings.

For an approved claim, NEZI will offer either a refund to the original payment method or a replacement at no additional cost. Refunds can take 5–10 business days to appear after processing, depending on the payment provider.

Do not send an item back without instructions from NEZI. If a return is required for an approved claim, we will provide the next steps.